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Frequently Asked Questions and Answers

Q: If I want to upgrade to a condo do I have to call?
A: Yes, make sure you get an OK on the dates requested.
Q: When I charge my package do I get a confirmation right way?
A: Yes you will get a E-mail confirmation or a regular mail confirmation in 5 to 7 days.
Q: Can I get extra nights in my package when we are ready to travel?
A: Normally, Yes. We can customize your package to fit your individual needs. Most of the resorts and hotels we work with allow extended stays. Additional nights are subject to availability and prevailing rates. If you wish to add extra nights, simply contact s[-ne in our reservations department and inquire about availability.
Q: Are there any additional charges?
A: The price paid for your package covers everything included in the package. The only additional charges to the package are state and/or local taxes and certificate fees. Consult your terms and conditions. Taxes normally depend on time and location of travel and are paid while traveling.
Q: Can I bring a pet?
A: Sorry, none of the resorts or hotels we use allows pets in the rooms.

Q: Why do I need to give two choices of arrival dates?
A: If you buy an open-ended package at the time of reservation you must give two choices of travel dates. Although our packages normally do not have any blackout dates, all requests are subject to availability. Meaning, the earlier you request your dates the better chance you have to ensure your first choice. We ask for 2 choices, in the event that your first choice is sold out. Remember that we require a 30 day minimum advance notice prior to booking travel dates, and we ask for 90 days if your coming during the summer or on a major holiday.
Q: Can I make this vacation a group vacation or family reunion?

A: These packages are designed for individual families and some resorts restrict group travel. Because these packages are designed for introducing families to vacation ownership, we ask that individual families travel separately. However, you can refer a friend and we can book them into a separate package.

Q: Can I request a particular type of room?

A: If you pay for a particular size of accommodations and want to request a bigger room/condo you must pay an upgrade fee. Room location and type are allocated are at the discretion of the resort or hotel. We can request certain room sizes or types, but we can not guarantee the accommodations. Remember again, the earlier you request your travel dates, the better chance we have to accommodate your requests.

Q: When can I expect to receive a final written confirmation?
A: We make your bookings as soon as we receive your formal written request. It normally takes within 5 business days to get a confirmation. You can expect to receive a final written confirmation, map, check in instructions and any dated coupons included in your package within 10 business days of the time you submit your request. Please remember not to make any travel arrangements without a written confirmation of accommodations.

Q: What happens if I can not use my package or wish to return it?
A: Please refer to the full terms and conditions included in the paperwork of your package for complete details, but if you need to package expirations can be extended for a small fee. Also, if you have returned a package for refund, you can normally expect a refund check within 30 days of the return of the package to our offices.
Q: Who do I talk to if I have questions?
A: After you have purchased a vacation package, you may either speak to your representative or someone in our reservations and customer service department. They will be happy to assist you and answer any questions you may have. You can reach us in many ways; Toll Free by phone at 1-800-956-4903, by fax at 407-859-7484, or by email at info@travelandtours.com
 
 
 
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